Refund policy

CAFTRION – RETURN & REFUND POLICY
Last Updated: October 13, 2026

At CAFTRION, we are committed to providing a transparent and customer-friendly shopping experience.

30-DAY RETURN POLICY

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return, products must be returned in their original condition with all included accessories and components.

Opening the packaging to inspect a coffee machine does not automatically disqualify it from being returned.

Products that are damaged, defective, or incorrectly supplied will be handled according to applicable consumer protection laws.

HOW TO REQUEST A RETURN

To initiate a return, please contact:

Email: oussama4442a@gmail.com
Phone: +1 (844) 431-2633

Include your order number and reason for returning the product.

Our customer support team will provide return instructions and the appropriate shipping address.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning products due to a change of mind.

For defective, damaged, or incorrect products, CAFTRION will cover reasonable return shipping costs or provide an appropriate prepaid return solution.

RESTOCKING FEES

We do not charge restocking fees.

Restocking Fee: $0.00 USD

REFUNDS

Eligible approved returns receive a full refund of the original product purchase price, including applicable sales tax.

Refunds are issued to the original payment method.

Approved refunds are processed within 5 business days after the returned product has been received and inspected.

Banks and payment providers may require an additional 5–10 business days to complete the transaction.

DAMAGED OR DEFECTIVE PRODUCTS

If your coffee machine arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

We will review your request and provide an appropriate resolution, including a replacement or full refund when applicable.

CANCELLATIONS

Customers may request cancellation before an order has shipped.

If an order has already shipped, eligible products may be returned according to this policy.

CONTACT INFORMATION

CAFTRION

Email: oussama4442a@gmail.com
Phone: +1 (844) 431-2633

Business Contact Address:
401 President Ronald Reagan Way
Nashville, TN 37201
United States